Surgery appointments can be made during our opening hours on the phone or 24 hours a day online.
For routine problems we aim to offer an appointment within 7 working days. You may need to wait longer to see the doctor of your choice.
Same days appointments are available for urgent problems.
If you would like to register to be able to book appointments online please ask at reception for details.
If you wish to speak to someone in private please tell the receptionist and this will be arranged.
If you are unable to use the stairlift at Bentley please inform the receptionist when an appointment is made and arrangements will be made for you to be seen downstairs.
Telephone Advice / Triage
The surgery offers telephone triage everyday. Ring and speak with one of our care navigators who will put you in touch with the most appropriate clinician to deal with your problem.
You don't always need to see your GP. In Doncaster we have a range of clinically trained experts who can provide information, support, advice and treatment. Our receptionists at the surgery are trained care navigators and are here to help you and will direct you to the most appropriate service when you ring the Practice.
For further information on Care Navigators, please see the link below:
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.
On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff. Please ask at reception.
We offers appointments from 7.30am on Tuesday and Thursday mornings and late surgery until 7.30pm on Tuesday and Wednesday evenings.
Patients who need to see a healthcare professional urgently can book an appointment at the Same Day Health Centre. The Centre’s phone lines open from 7am to 10pm, with appointments available from 10am to 10pm at Cavendish Court, South Parade, DN1 2DJ, These appointments are available seven days a week, all year round. Contact the Same Day Health Centre on 0300 123 3103 or alternatively ring NHS 111.
The doctors will make house calls to house bound patients.
If you need a home visit it will be done following morning surgery. Please try to call the surgery before 10am so that the doctor can plan the visit. The doctor can see 5 patients in surgery in the time it takes to do one house call.
If you request a home visit the receptionist will ask you to talk to the doctor to explain the problem.
Make an Appointment
Book an appointment
Ring the surgery or book an appointment online.
To book online you need to register for online services by coming into the surgery to complete the necessary forms.
Not sure if your condition requires a appointment?
Request a telephone consultation and one of our clinicans will call you to discuss you condition.
Cancel an Appointment
Do you need to cancel an appointment?
It is important that you inform the reception staff if you are unable to attend your appointment. This will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can cancel your appointment online or by ringing the surgery.
Every appointment that you don't cancel costs the NHS £120.
The Practice is a training Practice. This means Dr Forshaw, Dr Hubbard and Dr Clark have been approved as GP trainers. The Practice has fully qualified doctors carrying out surgeries whilst they train to become a specialist in General Practice. Dr Forshaw, Dr Hubbard and Dr Clark mentor these doctors and should they be on leave another of our GPs will be mentoring them.
If you have any questions regarding this, please feel free to speak to any member of staff.