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Appointments System

Surgery appointments can be made in practice or telephone during our opening hours or 24hrs a day online. 

Our call handlers follow a care navigation system set up by the GP's which means asking you certain questions in order to direct you to the appropriate clinician.

We aim to get you an appointment as soon as possible, however if you wish to see a certain clinician, you may need to wait longer.  

Same days appointments are available for urgent problems.

If you would like to register to be able to book appointments online please ask at reception for details or click here to learn about the NHS App where you can manage your appointments online. 

If you would like to speak to a clincian privately, please make our receptionist or call handler aware and this will be arranged. 

Do you need to cancel an appointment? 

It is important that you inform the reception staff if you are unable to attend your appointment. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment.

Persistent defaulters maybe removed from the practice list.

You can cancel your appointment online, coming into the surgery or by ringing the practice.

Every appointment that doesn't get cancelled costs the NHS £120.

Care Navigators

Have you ever wondered why reception staff at your local practice in Doncaster ask you why you need to see your GP or Nurse? 

You may think it's the reception staff being nosey - it's far from it. 

In Doncaster most reception staff are trained care navigators and will ensure you receive the right care by the right person.

Not every patient needs to see the GP or Nurse so please dont be alarmed if the care navigator suggests an appointment with a different heath care professional to what you would expect. If they suggest an alternative provider, it is because they can provide the treatment you need. 

For more information on care navigators, click here.  


Telephone Advice / Triage

The surgery offers telephone triage everyday.  Ring and speak with one of our care navigators who will put you in touch with the most appropriate clinician to deal with your problem.

Not sure if your condition requires a appointment?

Request a telephone consultation and one of our clinicans will call you to discuss you condition.


Extended Hours

We offers appointments from 7.30am on Tuesday and Thursday mornings and late surgery until 7.30pm on Tuesday and Wednesday evenings.

Patients who need to see a healthcare professional urgently can book an appointment at the Same Day Health Centre.

Contact the Same Day Health Centre on 0300 123 3103. 


All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. 

This chaperone may be a family member or friend. 

On occasions you may prefer a formal chaperone to be present such as trained member of staff, if this is the case, please ask at reception. 


Home Visits

The doctors will make house calls to house bound patients. 

 Please try to call the surgery before 10am so that the doctor can plan the visit.

The doctor can see 5 patients in surgery in the time it takes to do one house call so please only request a home visit if you absolutely can not get to the practice. 

If you request a home visit the receptionist will ask you about the issues your having and pass your query onto the GP. 

Training Practice


The Practice is a training Practice. This means Dr Forshaw, Dr Hubbard and Dr Clark have been approved as GP trainers. The Practice has fully qualified doctors carrying out surgeries whilst they train to become a specialist in General Practice. Dr Forshaw, Dr Hubbard and Dr Clark mentor these doctors and should they be on leave another of our GPs will be mentoring them.

If you have any questions regarding this, please feel free to speak to any member of staff.